Managed IT Services

Offshore L1, L2 and L3 support that keeps your users productive around the clock, plus Microsoft 365 migration, setup and ongoing management, all delivered to agreed SLAs.

Managed IT Services

Managed IT services from Palm Tree Solutions (PTS) give your business a dedicated offshore IT support team that looks after your users, devices and Microsoft 365 around the clock. You get L1, L2 and L3 support, delivered to agreed service levels, for a predictable monthly cost and without the expense of building an in-house IT department.

What are managed IT services?

Managed IT services means handing your day-to-day IT support and administration to a specialist provider. The provider takes responsibility for solving problems and keeping your systems running, and is measured against a service level agreement (SLA) that sets out response and resolution times.

What's included in our managed IT services

24/7 Help Desk Support (L1, L2 & L3)

Professional tiered technical assistance delivered to agreed service levels.

L1 support: passwords, account access, email problems and software questions
L2 support: deeper troubleshooting for devices, networks, applications
L3 support: expert-level fixes for complex server, cloud and infrastructure problems

Microsoft 365 Management

Seamless migration, robust setup, and ongoing administrative control.

Migration: transitions from Google Workspace or on-premises Exchange
Setup: configuration of Exchange Online, Teams, SharePoint & OneDrive
Security & Admin: MFA setup, user management, and ongoing updates

How our managed IT service works

01. Discovery call

We learn how your business uses technology and where support is needed.

02. Onboarding

We document your systems, users and processes, and agree SLAs.

03. Support goes live

Your team contacts our help desk whenever they need help.

04. Regular reviews

We review service performance with you and recommend improvements.

Why choose offshore support?

Round-the-clock coverage: support across time zones, including nights and weekends
Lower cost: experienced engineers at a fraction of the cost of an in-house team
Easy to scale: add or reduce support as your business grows or changes
One accountable team: a single partner responsible for your IT support

Who are managed IT services for?

Small and mid-sized businesses without an in-house IT team
Companies whose IT team needs after-hours or overflow support
Businesses moving to, or already using, Microsoft 365

Frequently asked questions

What is the difference between L1, L2 and L3 support?
L1 is first-line support for common user issues. L2 handles more technical troubleshooting that needs deeper knowledge. L3 is the highest level, where senior engineers resolve complex infrastructure, server and cloud problems.
Do you provide 24/7 IT support?
Yes. Our offshore help desk can support your users around the clock, including evenings, weekends and holidays, depending on the service level you choose.
Can you migrate our business to Microsoft 365?
Yes. We plan and run Microsoft 365 migrations from Google Workspace, on-premises Exchange and other Microsoft 365 tenants, with minimal disruption to your team, and then manage the platform for you afterwards.
What is an SLA in managed IT services?
An SLA (service level agreement) is a written agreement that defines how quickly your provider must respond to and resolve support requests, and how the quality of service is measured.
How much do managed IT services cost?
Managed IT services are usually priced per user or per device each month, depending on the support level and services you need. Book a discovery call for a quote tailored to your business.

Get reliable IT support for your team

Let Palm Tree Solutions handle your IT support so your team can focus on their work. Book a discovery call to discuss your managed IT needs.

Let’s find a better way to work.

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